Help and safety
How can we help?
- Cancel my planNo sign-in needed
- Get a refundFull refund, up to 60 days
- Restore my VIP or gemsSign in with the email you paid with
- If you're strugglingCall or text 988, any hour
VIP plans. Cancel in one tap, or from the cancel link in any email we send, no sign-in. Full refund within 30 days, no questions.
Gem packs. Full refund within 30 days if you have not used it. Free gems have no cash value.
Free daily gems last 3 days. Gems you buy never expire.
App stores.
Refunds for App Store purchases are handled by Apple: reportaproblem.apple.com.
Bought on Google Play? Within 48 hours of a charge, ask Google Play for a refund. After that, write to us within 30 days for a full refund of a gem pack you have not used.